Refund and Returns Policy

Our team at Diya’s always try to make sure all stock is available at the time of ordering. Demand for some items may be high and we may run out of stock sooner than expected. We recommend ordering as soon as possible to avoid disappointment. If there is no stock at the time of shipment, we will contact you by phone or email address given at the time of ordering. Make sure to provide all contact details correctly when ordering. If the contact details are incorrect or the customer does not reply to our correspondence, then Diya’s reserves the right to cancel the out-of-stock item and ship the remaining order.

RETURN POLICY:

We do not accept free returns. All returns must be paid by the customer. Be sure to add your order and contact details, as well as any notes you wish to have regarding the processing of your order.
The customer has the right to withdraw within 7 working days from the day following delivery of the goods. If the item is unsuitable, please ensure the item has not been worn or laundered to be eligible for a refund within 7 days of receipt.
For exchanges, merchandise must be returned unworn/unwashed within 14 days of receipt. To receive a refund, please return the unused item within 7 days of receipt.
If you change your mind about the purchase, you must return the unused item with the original receipt, in the original condition with tags. reasonable proof of purchase within 7 days. For hygienic reasons, we do not accept returns of earrings and some clothing items. This does not affect your statutory rights, including your right to a refund, replacement or repair if the item is defective or incorrectly described.

RETURN ADDRESS:

Diyas 213-215 Soho Road, Birmingham, B21 9SX
DISCLAIMER:
All items on the website are subject to availability. Design, size and color may vary slightly. Please note that colors cannot be guaranteed. Wash clothes separately. Every effort has been made to ensure that product descriptions and specifications are accurate at the time of publication, but specifications and details are subject to change.